The Avenue puts mental health awareness to the front of its mind
Michelle McCabe, Centre Manager at The Avenue said: “We welcome the public in to our shopping centre every day, and most people do not know what to do in a mental health crisis. We strive to give the best customer service possible and wanted our team to be confident recognising when a person might be in need.”
The course taught practical skills of how to spot the signs of mental illness giving those attending the confidence to step in and support a person who needs assistance. The course offered general information about mental health problems, contributors and understanding to remove the stigma when approaching a person in distress.
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Hide AdOne staff member from The Avenue who participated said: “The course was very interesting. Previously I did not appreciate how wide a scope mental health covers. The training has improved my listening skills, provided me with a better attitude towards mental health and informed of potential real-life scenarios we could face working in a busy shopping centre.”
Participants from The Avenue’s Housekeeping and Maintenance team (contracted by ABM) have received Scotland’s Mental Health First Aid (SMHFA) qualifications.